Privacy policy

Alai Collections values your trust and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, shop with us online, or interact with us through digital platforms. This policy is governed by the Information Technology Act, 2000 and applicable rules under Indian law.

 

1. Information We Collect

 

We may collect the following information:

a. Personal Information

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

b. Order & Transaction Information

  • Products purchased

  • Order history

  • Delivery preferences

c. Payment Information

  • Payments are processed through secure third-party gateways.

  • Alai Collections does not store your debit/credit card, UPI, or bank details.

d. Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

e. Communication Information

  • Messages through WhatsApp, Instagram, email, or contact forms

  • Customer service interactions

 

2. How We Use Your Information

We use your data to:

  • Process and deliver your jewellery orders

  • Confirm transactions and send updates

  • Provide customer support

  • Improve our products and services

  • Communicate promotions and new collections (only with your consent)

  • Prevent fraud and ensure platform security

 

 

3. Sharing of Information

Alai Collections does not sell or rent your personal information. We may share data only with:

  • Courier & delivery partners for shipping orders

  • Payment gateway providers for secure transaction processing

  • Marketing platforms for promotions (with your consent)

  • Legal or regulatory authorities if required by law

All partners are obligated to maintain confidentiality and data security.

 

4. Payment Security

All online transactions are processed through trusted and encrypted payment gateways. Alai Collections does not have access to your complete payment credentials.

 

5. Cookies and Tracking

We use cookies to:

  • Enhance website functionality

  • Analyze traffic

  • Improve customer experience

You may disable cookies via browser settings, though some features may not function optimally.

 

6. Data Protection & Storage

We take reasonable technical and organizational precautions to protect your personal data against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

However, no digital transmission method is entirely secure.

 

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

Requests can be made by contacting us directly.

 

8. Third-Party Links

Our website or social media pages may link to external platforms. Alai Collections is not responsible for the privacy practices of such third parties.

 

9. Children’s Privacy

Alai Collections does not knowingly collect information from individuals under 18 years of age.

 

10. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted with a revised date.

 

11. Contact Information

For any questions or privacy concerns, please contact:

Alai Collections

📧  alaicollections1@gmail.com

📞 Phone: +91-9995230909

📍 Address: Pranathi, PO: Pallikunnu, Kannur - 670004